If an item you ordered is out of stock, we will notify you promptly and provide an estimated time of arrival (ETA) from the supplier. If the ETA is not suitable for you, we will offer a full refund for the out-of-stock item or credit your account accordingly.

Returns or refunds are valid for 30 days after receipt of payment.

The customer is responsible for the cost of return shipping, which will be charged according to postage fees. If an item is exchanged, the customer will also be responsible for the shipping costs associated with the exchange.

Our warranty period for any spare parts is 28 days from receipt or in line with the manufacturer's warranty, whichever is greater.

To exchange an item, please contact us at info@outdoorpowerparts.com.au prior to sending the return. Wait for a confirmation email before proceeding with the return shipment. Exchanges should be sent to Outdoor Power Parts at 26 Peden Street, Bega NSW 2550. The customer is responsible for the shipping costs associated with the exchange.