Return Policy

Returns Policy

At Outdoor Power Parts, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we offer a hassle-free returns process within 30 days of receipt of payment. Please read the following guidelines to ensure a smooth returns experience:

Initiating a Return

To initiate a return, please follow these steps:

1. Contact us at info@outdoorpowerparts.com.au to request a return authorization. Please include your order number and the reason for the return in your email.

2. Wait for a confirmation email from our team, which will include instructions on how to proceed with the return.

3. Once you receive confirmation, securely package the item(s) you wish to return, ensuring they are in their original condition and packaging.

4. Ship the item(s) back to us at the following address:

   Outdoor Power Parts 26 Peden Street Bega NSW 2550 Australia

Return Shipping

Please note that the customer is responsible for the cost of return shipping, which will be charged according to postage fees. We recommend using a trackable shipping method to ensure the safe and timely return of your item(s).

Processing Refunds

Once we receive your returned item(s), our team will inspect them to ensure they meet our return policy criteria. If the item(s) are deemed eligible for a refund, we will process the refund to your original payment method within 5-7 business days.

Exchanges

If you would like to exchange an item for a different size, color, or model, please follow the same return process outlined above. Once we receive your returned item(s), we will issue a refund for the original purchase and notify you to place a new order for the desired item(s).

Contact Us

If you have any questions or concerns about our returns policy, please don't hesitate to contact us at info@outdoorpowerparts.com.au. Our dedicated customer service team is here to assist you every step of the way.

Thank you for shopping with Outdoor Power Parts. We appreciate your business and strive to make your shopping experience as enjoyable as possible.