Powered by Bega Mower Centre — Authorised STIHL and Segway Navimow dealer. This page covers the shipping, returns and warranty terms specific to robotic lawn mowers (STIHL iMOW® and Segway Navimow). It sits alongside — and does not replace — our standard Refund Policy and Terms of Service.
How we currently fulfil orders
Robotic mowers are available for pickup at our Bega store or local delivery across the NSW South Coast. We are not currently offering wider shipping for these units: they are heavy (10–25kg+) and contain lithium-ion batteries, which are classified as Dangerous Goods (Class 9) and must travel by road freight with a DG-accredited carrier. If you're outside our local delivery area and would still like to order, contact us first and we'll let you know what's possible.
Installation
Both STIHL iMOW® and Segway Navimow now ship with self-install kits, so you can set up boundaries and the docking station yourself using the manufacturer's app. If you'd prefer help, our team at Bega Mower Centre (NSW South Coast) can talk you through setup over the phone, or arrange local installation for South Coast customers.
Returns (30 days)
Returns are accepted within 30 days of receipt, provided the item is unopened, unused, and in its original packaging. As with any robotic mower purchase, we recommend seeking our advice on the right model for your lawn before ordering — we cannot offer a refund or exchange simply because you've changed your mind about a unit you've already set up and used, or because it turned out to be the wrong fit for your yard after use.
You must contact us at info@outdoorpowerparts.com.au for a Return Authorisation (RA) number before sending anything back. Items returned without an RA number may be refused.
Sale-priced items and optional accessories (garages, docking stations, blades, extension kits etc.) purchased alongside a mower are not covered by this returns window if the mower itself is being returned for change-of-mind reasons.
Return freight – customer responsibility
The customer is responsible for all return freight charges, for all goods, in every case — this includes robotic mowers and any accessories. This is consistent with our standard store-wide Refund Policy. Because robotic mowers contain lithium-ion batteries, they must be packaged and consigned as Dangerous Goods (Class 9) for return shipping, and must travel by road freight only (not standard parcel post or air). Contact us before returning a unit and we'll advise on compliant packaging, labelling, and an approved carrier. Freight and any DG handling surcharges are deducted from your refund or charged directly, and are non-refundable.
Warranty
All robotic mowers are covered by the manufacturer's warranty (STIHL or Segway) from the date of purchase, in line with the documentation supplied with your unit. The warranty covers manufacturing defects in materials, workmanship, motors, batteries and electronics under normal use. It does not cover normal wear and tear (e.g. blades), damage from improper use or neglect, water damage outside rated conditions, or unauthorised modification/repair. If you believe your mower has a warranty fault, contact us with your proof of purchase and a description of the issue before returning anything — we'll troubleshoot with you first.
This page reflects our current policy for robotic mowers as we roll out this category and is subject to change as we confirm freight arrangements with our carriers and suppliers. Contact info@outdoorpowerparts.com.au with any questions.