Terms and Conditions

Terms and Conditions

Welcome to Outdoor Power Parts! Please read these terms and conditions carefully before using our website and placing an order. By accessing or using our website, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms and conditions, please do not use our website.

1. Inventory

- Our online store shares inventory with our brick-and-mortar premises. While we strive to ensure that the inventory amounts displayed on our website are accurate at the time of uploading, please note that they may change due to in-store sales or other factors. If products are out of stock at our premises, you can either [PRE-ORDER NOW] or inquire for an ETA using the [ORDER ENQUIRY] button.

2. Order Fulfillment

- In the event that an item you ordered is out of stock, we will notify you promptly. We will also provide an estimated time of arrival (ETA) from the supplier for the out-of-stock item. If the ETA is not suitable for you, we will offer a full refund for the out-of-stock item or credit your account accordingly.

3. Returns and Refunds

- Returns or refunds are valid for 30 days after receipt of payment. The customer is responsible for the cost of return shipping, which will be charged according to postage fees. If an item is exchanged, the customer will also be responsible for the shipping costs associated with the exchange.

4. Exchanges

- Exchanges can be facilitated by contacting us at info@outdoorpowerparts.com.au prior to sending the return. Wait for a confirmation email before proceeding with the return shipment. Exchanges should be sent to Outdoor Power Parts at 26 Peden Street, Bega NSW 2550. The customer is responsible for the shipping costs associated with the exchange.

5. Parts Confirmation

- We have a team available to help confirm that the parts being ordered are correct for your machine. If it is an engine-specific part, we will require the engine model, type, and code. Please use our contact form and provide either the Engine model, type, and code, or the machine model and serial numbers, along with the date of manufacturing.

6. Product Types

- We sell a variety of genuine and aftermarket parts to suit your needs.

7. Warranty

- Our warranty period for any spare parts is 28 days from receipt or in line with the manufacturer's warranty, whichever is greater.

FAQs

Q: What should I do if an item I ordered is out of stock?
A: If an item you ordered is out of stock, we will notify you promptly and provide an estimated time of arrival (ETA) from the supplier. If the ETA is not suitable for you, we will offer a full refund for the out-of-stock item or credit your account accordingly.

Q: How long do I have to return an item?
A: Returns or refunds are valid for 30 days after receipt of payment.

Q: Who is responsible for the cost of return shipping?
A: The customer is responsible for the cost of return shipping, which will be charged according to postage fees. If an item is exchanged, the customer will also be responsible for the shipping costs associated with the exchange.

Q: What is the warranty period for spare parts?
A: Our warranty period for any spare parts is 28 days from receipt or in line with the manufacturer's warranty, whichever is greater.

Q: How can I exchange an item?
A: To exchange an item, please contact us at info@outdoorpowerparts.com.au prior to sending the return. Wait for a confirmation email before proceeding with the return shipment. Exchanges should be sent to Outdoor Power Parts at 26 Peden Street, Bega NSW 2550. The customer is responsible for the shipping costs associated with the exchange.

Please contact us if you have any further questions or concerns regarding our terms and conditions, return policies, or FAQs. We're here to help!